Our responsibility

As the owner of the electricity grid in Berlin, we provide all distribution system operating services. We are responsible for designing and developing the grid.

From this, we derive the grid access and connection requirements that ensure a secure and reliable grid at all times for all users.

We are also responsible for counting, measuring and providing the usage figures for managing and billing for grid usage.

For the State of Berlin we are operating the public lighting and counseling interested parties on electric mobility, particularly for charging infrastructure

All users have equal access to our distribution systems, regardless of the electricity supplier they have concluded an agreement with.

Electricity everywhere and at any time

We provide all of our grid users with ultimate supply reliability. The majority of the distribution system is comprised of underground cables that are highly protected against external damage and weather conditions. Should a fault occur despite these measures, you should report it to fault management, your central point of contact. This unit coordinates all measures for rectifying the fault to ensure that the supply is restored as quickly as possible.

Our aim: satisfied customers

Since the deregulation of the energy market in 1998, we have been involved in designing and implementing the electricity distribution competition. We were particularly involved in designing the grid use to support the economic bases for competition in the energy market.

Economic operations whilst simultaneously ensuring our high supply quality and as possible high transparency are and will always be our key challenge as a grid operator.