Do you want to work?
If you are interested in participating in the Customer Advisory Board and would like to contribute ideas and suggestions, please contact us.
We can't be beaten in the secure and reliable operation of Berlin's energy distribution grid.
We also aim to be a leader in customer care and transparency: we conduct with 21 men and women living in Berlin a friendly and trusting dialogue.
We aim to fulfil the wish of many Berlin residents to get more involved in matters relating to energy supply, especially the operations of the energy distribution grid, and make these more transparent.
The Customer Advisory Board supports open and straight-talking communication between Stromnetz Berlin and its customers. It helps with the continued improvement of our customer service, represents customers' interests and puts its own suggestions to our management.
Date | Action | Content | Minutes |
---|---|---|---|
09.03.2020 | 8th Session |
Contemporary issues Regulation management Online power failure information Workshop: new announcement for customer advisory board |
|
11.11.2019 | 7th Session |
Contemporary issues Electromobility: guided tour Workshop: announcement for new customer advisory board |
|
17.06.2019 | 6th Session |
Contemporary issues |
|
11.03.2019 | 5th Session |
Contemporary issues |
|
12.11.2018 | 4th Session |
Contemporary issues |
|
26.09.2018 | Work group |
New customer form |
|
18.06.2018 | 3rd Session |
Contemporary issues |
|
22.03.2018 | 2nd Session |
Contemporary issues
|
|
13.12.2017 | Event | Grid Forum - emobility | |
12.12.2017 | Excursion |
Neighborhood tour at Spandau |
|
04.12.2017 | 1st Session |
Get-together to get acquainted |
All downloads are available in German language only.
Questions and answers around the customer advisory board
For the period Autumn 2017 - Summer 2020.
"Stromnetz Berlin is a byword for speedy customer service for electricity connections, repairs and a secure electricity supply here in Berlin! I want to do my bit for the customers as a customer advisory board member. One of the most important tasks is ensuring efficient, easy and good-value meter reading for everyone!"
(Quotation Werner Nicklaß to work in the advisory board of Stromnetz Berlin)
"The topics raised at Stromnetz Berlin GmbH's customer advisory board meetings are relevant and are discussed promptly, e.g. the subject of customer communication. The Management Board is always interested in issues and suggestions from the customer advisory board."
(Quotation Gabriele Eismann to work in the advisory board of Stromnetz Berlin)