Meters - installation, disassembly and replacement

We are responsible for measurement equipment and meters for measuring electrical energy in Berlin. If you require a new meter, or wish to have your existing meter removed or replaced by a different meter, we are the right people to speak to.

Meter board

Contact

  • Meter Customer Service

Installation and/or provision of a meter

If you require a meter for your apartment, your house or just for a general withdrawal point, please choose an electro-installer yourself.

The electro-installer that you select will carry out the necessary preparation work, such as installing the meter mounting board, and will install the meter that we provide.

We will provide the meter and the electro-installer will assemble it on the mounting board free of charge. You will need to bear the cost of any additional electro-installation work carried out by the installer.

Removing a meter

If the meter in your apartment, your house or a general withdrawal point needs to be removed, please choose an electro-installer to carry this out yourself.

The electro-installer that you choose will remove the meter and deliver it back to us. Any work required to shut down the withdrawal point will also be carried out by the electro-installer.

Meter removal and its return by the electro-installer will not cost you anything. You will need to bear the cost of any additional electro-installation work carried out by the installer to shut down the withdrawal point.

Meter replacement

To replace an alternating current meter with a three-phase meter or to replace a traditional electro-mechanical (Ferraris) meter with a modern electronic meter, please choose an electro-installer yourself.

It is free to replace your meter. You will need to bear the cost of any additional electro-installation work carried out by the installer.

Routine meter replacement or exchange due to the expiration of the calibration period

We will occasionally replace the meter provided ourselves, either because

  • the meter's useful life has come to an end or
  • because the meter has been selected for a calibration period extension.

For replacing meters we may also use service providers on occasion.

We will notify you in writing of the scheduled meter exchange in advance. In this letter we will give an appointment for exchanging the meter and will name the intended service provider. If this appointment does not suit you, you can make an alternative appointment in consultation with us or our service provider.

If the meter is freely accessible, e.g. in a stairwell or a meter room/cellar, you do not need to be present for the exchange. The exchange will necessitate a break in the power supply of approx. 15 minutes. In order to prevent any damage to sensitive electronic devices, we recommend that you disconnect any such devices from the energy grid for the duration of the disruption.

After the exchange, our employee will provide you with an information sheet with the meter number for the old and new meters. The information sheet will also contain a note of the disassembly status of the old meter and the installation status of the new meter.