Legal notice

Stromnetz Berlin GmbH is a company with limited liability under German law.

Postal address

Stromnetz Berlin GmbH
11511 Berlin
Telephone: 030-492 02-00
Fax: 030-492 02-0100
Email: info@stromnetz-berlin.de

Visitor adress

Eichenstr. 3a
12435 Berlin

Contact

  • Customer contacts

Management

Thomas Schäfer, Chairman
Dr Erik Landeck

Chairman of the Board

Annika Viklund
Chair of Vattenfall Eldistribution AB

Commercial register number

HRB 96555 of the Berlin-Charlottenburg district court

VAT identification number

DE 242 332 627

Regulatory authority

Senate Administration for the Economy, Energie and Enterprises
Martin-Luther-Str. 105
10820 Berlin

Regulatory authority for grid fees

Federal Network Agency for electricity, gas, telecommunications, post and railways (Bundesnetzagentur)
Tulpenfeld 4
53113 Bonn

Energy saving and efficiency

You can find information about providers of effective measures to save energy and increase energy efficiency and what they have to offer in a public list provided by the Federal Office for Energy Efficiency [Bundesstelle für Energieeffizienz - BfEE] on www.bfee-online.de.

The Federal Network Agency's consumer service for electricity

Information on applicable law, your rights as a household customer and the conciliation procedure for the electricity sector is provided by the consumer service energy of the Federal Network Agency (Bundesnetzagentur).

The Federal Network Agency for electricity, gas, telecommunications, post and railways (Bundesnetzagentur)
Consumer service
PO Box 8001
53105 Bonn

Telephone: 030-224 80-500
(Mo-Th 9am-3pm, Fr 9am-12noon)

Fax: 030-224 80-323

www.bundesnetzagentur.de
Email: verbraucherservice-energie@bnetza.de

Resolving disputes

Under the process detailed in Section 111a of the Energy Industry Act [Energiewirtschaftsgesetz (EnWG)], energy supply companies, meter operators and meter service providers (companies) are obligated to respond to consumer complaints within four weeks of their receipt by the company, in line with Section 13 of the BGB [Bürgerliches Gesetzbuch (BGB)], especially those relating to concluding contracts or the quality of the company's services, connecting to the supply grid, energy supply or measurement of electricity consumed.

Consumer complaints should be directed to:

Stromnetz Berlin GmbH
11511 Berlin
Email: verbraucherbeschwerden@stromnetz-berlin.de

Alternatively, you can also use our online form to communicate your complaint.

Every customer has the right, under Section 111b EnWG, to appeal to the arbitration board. Such an enquiry is only permissible once Stromnetz Berlin GmbH has failed to assist with the consumer's complaint within four weeks after it was received. This does not affect the right of those involved to call on the courts or initiate another procedure under the EnWG. The submission of a complaint to the arbitration board inhibits the statutory limitation period under Section 204 para. 1 no. 4 BGB.

You can reach the arbitration board on:

Schlichtungsstelle Energie e. V.
Friedrichstrasse 133
10117 Berlin
Telephone: 030-275 72 40-0
www.schlichtungsstelle-energie.de
Email: info@schlichtungsstelle-energie.de

Stromnetz Berlin GmbH is obliged to participate in the arbitration process.

Legal notes

No guarantee for content

All information contained on our internet pages has been carefully researched and checked by Stromnetz Berlin GmbH or a third party. However, neither Stromnetz Berlin GmbH nor third parties can be held responsible for information being accurate, complete or up-to-date. This also applies to the websites of other teleservice providers which can be reached via hyperlink. Stromnetz Berlin GmbH accepts no responsibility for the content of these external websites.

No advice

The information provided on the internet pages does not represent individual advice and cannot replace this. Our employees will be happy to advise you in a personal conversation.

Use of the internet pages

The content and design of the internet pages are protected under copyright law. Duplication of the pages and their content requires prior written consent from Stromnetz Berlin GmbH so long as there are no other legal provisions in place for duplication.

Copyright

All text, images, graphical animation, videos, music, sounds and other material on these pages are protected under copyright law by Stromnetz Berlin GmbH and its parent company Vattenfall GmbH. Stromnetz Berlin GmbH holds the exclusive rights to the selection, coordination and presentation of the material on this website. It is forbidden to copy or modify this material for commercial use or to redirect it to other websites.

Responsibility for this website

Stromnetz Berlin GmbH is responsible for this website.