Meters

Do you want to notify us of your meter status, are you looking for instructions for your meter or do you require assistance with another meter-related topic? We have collated the key information for you here.

Note - fraudulent invoices for meter service (Becker Fernwartungssysteme GmbH)

Fraudulent letters are currently being sent from „Becker Fernwartungssysteme GmbH“ to customers, supposedly invoicing service costs for remote maintenance of meters.

The highly authentic-looking letter states that under the EU Directive dated 19 October 2014, the functionality and security of electricity meters needs to be checked via remote maintenance every three years. The service was carried out on the electricity provider's behalf and the gross cost of EUR 29.90 is to be borne by the customer.

The information in the letter is false: there has been neither an EU Directive nor a request from the electricity supplier on this subject. Just from a purely technical perspective, it is not currently possible to carry out maintenance on an electricity meter remotely.

We generally provide electricity meters to measure energy in customers' equipment. As the owner of the electricity meters, we are responsible for their operation and maintenance. We charge an annual measurement point operation fee for these services, which we generally settle with your electricity supplier.

„Becker Fernwartungssysteme GmbH“ is not a service provider commissioned by us and is not authorised to conduct work on our meters.

If you receive an invoice of this type with a payment slip attached, do not pay it.

Note - fraudulent invoices for meter service

In Berlin, fraudulent letters are currently being sent from „SCHARP energie BVBA“ to customers, supposedly invoicing service costs for remote maintenance of meters.

We generally provide electricity meters to measure energy in customers' equipment. As the owner of the electricity meters, we are responsible for their operation and maintenance. We charge an annual measurement point operation fee for these services, which we generally settle with your electricity supplier.
„SCHARP energie BVBA“ is not a service provider commissioned by us and is not authorised to conduct work on our meters. Furthermore, the company is not a registered electrical installation engineer and is therefore also not authorised to carry out work on electrical equipment.

If you receive an invoice of this type with a payment slip attached, do not pay it. The invoice with the payment slip requests that you transfer an amount of money to an account in Belgium.