Please outline your complaint and we will work together to find a solution.
Submitting a complaint about a meter
We provide over 2.3 million electricity meters in Berlin to measure electrical energy. We also deploy switching devices to monitor measurement facilities and electrical plants.
In some rare cases, these devices can experience faults. If you believe that your meter or switching device is faulty, please contact us and we will work together to find a solution.
If one of the following points applies to your meter, please complete the form provided. One of our employees will get in touch with you promptly and work with you to decide next steps.
Possible reasons for a complaint:
In addition to meters, other technological assets may experiences issues or faults which you will need our assistance to resolve. These could include:
In these cases, please complete the same form. One of our staff will contact you for an initial telephone conversation in these circumstances as well.
If this one-to-one conversation establishes that the situation needs clarification on-site, an appointment will be made.