Skip to main contentSkip to navigationSkip to search

Our service

Customer requests 030 49202 0294

Monday - Friday, 8am - 5pm

A large Christmas tree and a menorah in front of the illuminated Brandenburg Gate in Berlin during the evening, with people walking and cycling around the square.

Power for
you and Berlin
at every time


Advise
meter reading

In the event of a power failure

Are you affected by a power failure and need help?

In dialogue with citizens

We offer a platform for dialogue during large-scale projects for construction measures

The right connection

Meter reading

More information
A folded newspaper, a pair of black-rimmed glasses, a white coffee cup, and a tablet on a white surface.

Press releases

Water from the transformer station roof used to irrigate Spandau nature reserve (23.10.2024)

New allocation procedure for very large grid connections presented (11.10.2024)

Stromnetz Berlin donates further transformers for Ukraine (19.09.2024)

Press and news

Information for customers

Information about a blocked connection, faulty meter, how to complain, how and when we will contact you and much more.

Digital meters

You are interested in new electricity meters or needing additional information.

Customer portal

for inquiries about grid connection or construction site electricity or for registration of your solar plant / balcony system,  charging infrastructure (wall box) and heat pump

Meter replacing

You will get a new meter and needs more information.

Take us at our word.

We promise a secure energy supply and to promote sustainable energy generation for the good of our climate.

Our customer promises

News