Advise meter reading
Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
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030 49202 0294
Monday - Friday, 8am - 6pm
Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
24-hour fault management for Berlin – if the power goes out, we have information about the fault and can provide assistance.
Information on meter reading – by a service provider from Stromnetz Berlin or by yourself.
Information on current and important topics for customers, how to contact us or submit complaints
Apply to join our Citizens' Council for the 2026-2029 legislative period.
Information on the installation, replacement and removal of meters, modern measuring equipment and smart metering systems.