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Aerial view of a cityscape at sunset showing modern buildings, highways, and a tall tower with sprawling urban surroundings.

Power for
you and Berlin
at every time

Row of modern electric meters mounted on a wall, displaying various readings and labels.

Advise meter reading

Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
Building silhouettes without lighting, with evening sky and residual light from the setting sun.

24 hour fault management

24-hour fault management for Berlin – if the power goes out, we have information about the fault and can provide assistance.
Person reading and documenting values from a household electricity meter.

Meter reading

Information on meter reading – by a service provider from Stromnetz Berlin or by yourself.
Three people sit at a table; two are smiling and seem engaged in conversation with the third person whose back is to the camera. The setting appears to be a casual indoor environment.

Customer information

Information on current and important topics for customers, how to contact us or submit complaints
A woman wearing protective clothing installs an electricity meter in a meter box.

Information on installing, removing and replacing meters

Information on the installation, replacement and removal of meters, modern measuring equipment and smart metering systems.

Press releases

News 4 May 2026
Working together for greater resilience – a year characterised by safety
News 27 Mar 2026
Ground-breaking ceremony for new plant on Karl-Marx-Strasse
News 24 Mar 2026
Kick-off for Stromnetz Berlin's new Citizens' Council

All press releases

News