Current Information

Stromnetz Berlin continues to ensure the operation of power grid and thus the power supply in the tense situation due to the spread of the Sars-CoV-2. We ask for your understanding that we will keep personal contact to a minimum to protect our employees until further notice.

  1. Our customer office at Eichenstrasse is therefore closed for the time being.
  2. From now on, there will be no meter readings on site. Please read your meter yourself and report the meter reading online on https://mein.stromnetz.berlin/zaehlerstand.
  3. Announced meter replacement will mostly continue to be carried out by service partners commissioned by us. The employees of our service partners can identify themselves.
  4. For other inquiries, please only use our online form https://mein.stromnetz.berlin/kundenanfrage! We will take care of your request as soon as possible and give you prompt feedback.

Thank you for your understanding and stay healthy!