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030 49202 0294
Monday - Friday, 8am - 6pm

Modern building with a wide roof and pillars and a sculpture in front of it under a slightly cloudy sky.

Power for
you and Berlin
at every time

Row of modern electric meters mounted on a wall, displaying various readings and labels.

Advise meter reading

Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
Building silhouettes without lighting, with evening sky and residual light from the setting sun.

24 hour fault management

24-hour fault management for Berlin – if the power goes out, we have information about the fault and can provide assistance.
Person reading and documenting values from a household electricity meter.

Meter reading

Information on meter reading – by a service provider from Stromnetz Berlin or by yourself.
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Customer information

Information on current and important topics for customers, how to contact us or submit complaints
A woman wearing protective clothing installs an electricity meter in a meter box.

Information on installing, removing and replacing meters

Information on the installation, replacement and removal of meters, modern measuring equipment and smart metering systems.

Press releases

News 16 Feb 2026
For cable route: Trees near Jungfernheide S-Bahn station to be felled
News 9 Feb 2026
Grid operators demand immediate political decisions for realistic expansion of the power grid
News 27 Jan 2026
Work on the power grid in Johannisthal: Königsheideweg to be closed off again

All press releases

News