Advise meter reading
Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
Outage at Lichterfelde
The power supply, which was interrupted due to an arson attack on 3 January 2026 in parts of Steglitz and Zehlendorf, has been restored.
The gradual restoration of power to all customers has been completed. In the affected areas, there may still be isolated short-term power outages of up to 30 minutes in the coming days for various technical reasons.
Our online service
Customer requests
030 49202 0294
Monday - Friday, 8am - 6pm
Report your meter reading for the annual reading or when moving in/out or changing suppliers via our customer service portal.
24-hour fault management for Berlin – if the power goes out, we have information about the fault and can provide assistance.
Information on meter reading – by a service provider from Stromnetz Berlin or by yourself.
