Customer requests030 49202 0294
Monday - Friday, 8am - 5pm
Information for our customers and assistance
Have you been disconnected?
Information on unblocking
Your meter or switching device is faulty?
Report the defect.
In the event of a power failure...
Information about current failures and notes in case of interruptions and for a self check in case of a fault.
Please outline your complaint and we will work together to find a solution.
Have you suffered damage?
Information on the processing of compensation requests.
As a rule, you can visit the pages of Stromnetz Berlin GmbH without us needing any personal data from you.
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