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Our service

Our online service

Customer requests
030 49202 0294
Monday - Friday, 8am - 6pm

Information for our customers and assistance

From this page you can access all important topics relating to meters, meter reading and registration for electricity supply.

Use of the market location identification number (MaLo-ID)

We have compiled information about the MaLo-ID, its use and who is responsible for providing it on our page Moving in, moving out and changing supplier.

When and for what reasons will we contact you?

Have you been disconnected?

Information on unblocking

Your meter or switching device is faulty?

Report the defect.

Have you suffered damage?

Information on the processing of compensation requests.

In the event of a power failure

Information on current disruptions, information on interruptions and self-checks

Dissatisfied?

Please outline your complaint and we will work together to find a solution.

Do you need the PIN of your modern measuring device?

Please contact our customer service:

T 030 49202 0294 (Mo-Fr, 8am-6pm)

Doubts about measuring your consumption?

You can request a measurement accuracy check.

Save energy

Information from the Federal Ministry of Economics and Climate Protection