Information for our customers and assistance

When and for what reasons will we contact you?

Have you been disconnected?

Information on unblocking

Your meter or switching device is faulty?

Report the defect.

Have you suffered damage?

Information on the processing of compensation requests.

In the event of a power failure

Information on current disruptions, information on interruptions and self-checks

Dissatisfied?

Please outline your complaint and we will work together to find a solution.

Do you need the PIN of your modern measuring device?

Please contact our customer service:

T 030 49202 0294 (Mo-Fr, 8am-6pm)

Doubts about measuring your consumption?

You can request a measurement accuracy check.

Save energy

Information from the Federal Ministry of Economics and Climate Protection