Customer requests030 49202 0294
Monday - Friday, 8am - 5pm
Information for our customers and assistance
Information from the Federal Ministry of Economics and Climate Protection
Have you been disconnected?
Information on unblocking
Your meter or switching device is faulty?
Report the defect.
When and for what reasons will we contact you?
Information about the processes for which we or our service providers write to you or visit you personally. Information on incidents in which third parties contact our customers without authorization.
In the event of a power failure...
Information about current failures and notes in case of interruptions and for a self check in case of a fault.
Please outline your complaint and we will work together to find a solution.
Have you suffered damage?
Information on the processing of compensation requests.
As a rule, you can visit the pages of Stromnetz Berlin GmbH without us needing any personal data from you.
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You can find more information about Stromnetz Berlin GmbH under Legal Notice and Data protection.
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