Information on data protection at Stromnetz Berlin GmbH
compliant to Art. 13 and 14 of the General Data Protection Regulation (GDPR)
Only the German version of the privacy statement is legally binding. This English version is an additional service.
Update from 01.10.2023
Protecting your personal data is important to us. We therefore process personal data with the utmost care in accordance with the relevant regulations, such as the General Data Protection Regulation (GDPR).
Below, you will find all of the information relevant to data protection for our end customers, prospective customers, service providers and other business partners, divided as follows:
A) General data protection information at Stromnetz Berlin GmbH
B) Specific information for the use of Stromnetz Berlin GmbH websites
C) Specific information for the use of Stromnetz Berlin GmbH apps
D) Specific information on the social media presence of Stromnetz Berlin GmbH
A) General data protection information at Stromnetz Berlin GmbH
1. Entity responsible and data protection officer
The entity responsible for processing your personal data is:
Stromnetz Berlin GmbH
Eichenstrasse 3a
12435 Berlin
represented by:
Dr. Erik Landeck
Bernhard Büllmann
You can get in touch with our data protection officer at:
Stromnetz Berlin GmbH
Data Protection Officer
Eichenstraße 3a
12435 Berlin
email: datenschutzbeauftragter@stromnetz-berlin.de
2. Data categories
The data of our end customers, prospective end customers, service providers and other business partners are processed if these data are required to fulfil the purposes specified under Section 3. This specifically refers to the following people:
End customers
- Connection users (end consumers)
- Meter operations customers
- Power recipients
- Producers
- Other customers
Prospective customers (e.g. those requesting information, making complaints or reporting a fault)
Service providers (including employees of a service provider)
User of websites or apps of Stromnetz Berlin
Other commercial partners
- Visitors to Stromnetz Berlin GmbH premises/buildings
- Electricity supplier employees
- Damaging parties
- Damaged parties
- Premises owners
- People requesting cable information
- Public authority employees
- Witness
- Further business partners
Data processing includes the following categories of personal data if they are required for the purposes stated in Section 3:
- Master data (e.g. name, private or business contact details such as address, e-mail address, phone number, employee of company, etc.)
- Consumption, producer and meter data (e.g. meter number, meter reading, electricity consumption, address of the point of consumption, position data of the meter, meter alarms)
- Contract data (e.g. contractual partners, relevant identifiers (e.g. customer number), subject matter and content of the contract (e.g. prices), data in the context of contract initiation including tendering, award procedures and offers (e.g. for house connections, plan data such as site plan or floor plan, for service contracts contact details of contact persons), Corresponding business letters, contract status (e.g. "System is not blocked / is blocked"), if necessary audits (eg results of the review within the framework of the Minimum Wage Act), easements
- Billing data (e.g. payment information and bank details, e.g. for producers)
- Electricity grid fault data
- Transaction data (e.g., complaint, demand for service, notification of a fault in the electricity grid or damage, results of an inspection of a grid connection, forms for standard inquiries such as a request to check a meter or to clarify a claim for damages, data on circuits for night storage devices or heat pumps)
- Order data (e.g. counter replacement, inspection) including the availability and qualifications for the work planning and implementation of the employees of service providers and the resources required for this (e.g. tools and aids)
- Photos, voice recordings (e.g. for incident management) and video recordings (e.g. for securing operating sites)
- Access (physical access to buildings or rooms of the Stromnetz Berlin GmbH), access (e.g. user name and password for IT systems of the Stromnetz Berlin GmbH such as the service provider portal) and access data (e.g. to be able to see your own consumption data in intelligent measuring systems with the help of an authorization)
and
- Comparable data.
Some tasks require a higher level of security. In these cases, information for the security clearance of employees is processed by service providers (e.g. when submitting a police clearance certificate).
3. Purpose and legal basis for the processing of personal data
Stromnetz Berlin GmbH, a network operator, is responsible for Berlin's distribution network. The company distributes electricity to grid users and operates meters.
Data processing is carried out:
3a. For the fulfilment of contractual obligations (Art. 6(1)(b) GDPR)
Data processing is necessary for the initiation, execution and billing of the contract (e.g. Network connection contract with the connectee, service provider contract). In this case, data are collected at the time the contract is concluded and during the term of the contract. Among other data, master data (e.g. name, address, e-mail address), contract data (e.g. contract duration, price), qualifications of employees of a service provider and billing data (e.g. bank details) are collected.
3b. On the basis of consent (Art. 6(1)(a) GDPR)
If we have obtained your consent to process personal data for specific purposes, processing is legitimate on this basis. SEPA direct debit mandates are also consents that we use within the scope of the agreed contract.
You may withdraw your consent at any time without stating the reason with effect for the future. Any withdrawal of consent applies with future effect and does not affect the legitimacy of the data processed until the withdrawal.
3c. On the basis of a legitimate interest (Art. 6(1)(f) GDPR)
This includes the use of your data for the following purposes (among others):
- To ensure the general electricity supply
- Admission and access data, among other things to safeguard our domiciliary rights, occupational health and safety, protection against damage to Stromnetz Berlin GmbH property, prevention and investigation of criminal offences
- Prevention of manipulation of measuring equipment
- Data relating claims for the assertion, exercise or defence of civil law claims including filing a complaint
- Optimisation of business processes (e.g. optimised route planning for meter replacements)
- Expert, fast and efficient handling of services through direct communication with the contacts designated by the service provider or business partner
- Creation of anonymised time-lapse films e.g. of Stromnetz Berlin GmbH construction sites
3d. On the basis of legal obligation (Art. 6(1)(c) GDPR)
As an energy supply company, Stromnetz Berlin GmbH is obliged to supply electricity in accordance with Section 1 of the German Energy Act, i.e. the aim is "to provide the general public with a grid-bound supply of electricity that is as secure, cost-effective, consumer-friendly, efficient and environmentally compatible as possible".
As a company we are also subject to various legal obligations (e.g. Energy Industry Act regarding data processing for market processes such as changing electricity suppliers), Metering Point Operation Act (e.g. consumption data), metering and calibration laws (e.g. meter data), Low-voltage connection ordinance (e.g. reporting data in the event of damage to meters), tax laws, the German Commercial Code, the German Civil Code (e.g. compensation for damages), the German Fiscal Code (e.g. invoice data), Criminal Code (e.g. electricity theft, fraud), the European General Data Protection Regulation (e.g. data required to answer a data subject's request for information), the German Renewable Energies Act and the German Combined Heat and Power Act (e.g. for producer data), laws on the corruption or competition register in the context of procurement procedures, which make it necessary to process your data in order to comply with the law.
4. Recipient/transfer of personal data/third country
Within Stromnetz Berlin GmbH, only units requiring access to your personal data for fulfilling the purposes stated in Section 3 are granted access to it. This also applies to service providers engaged by Stromnetz Berlin GmbH, in other words processors, in accordance with Art. 28 GDPR. Examples of these are meter reading or meter replacement service providers, IT service providers, call centres, disposal service provider or debt collection agencies.
We only transfer personal data to third parties if this is necessary for fulfilling the above-stated purposes (e.g. your electricity provider or third-party metering point operators, insurance companies) or if you have previously given us your consent to do so.
The data is also transferred on the basis of legal obligations to public authorities where overriding legislation exists.
In some cases, the processing of personal data takes place in countries for which there is an adequacy decision pursuant to Art. 45 GDPR from the EU Commission. The EU has established an adequate level of protection for these countries. Such processing takes place in the following cases:
- Support for debt collection services in Switzerland
- Administration of an IT system for an electronic shopping solution in the UK
- Technical support for IT security software in the United Kingdom (Northern Ireland).
- Checking of e-mails to and from Stromnetz Berlin GmbH to increase IT security in the USA; the company is certified accordingly with the U.S. Department of Commerce.
- Increased IT security through the use of Google reCAPTCHA in the USA, the company is certified accordingly with the U.S. Department of Commerce; see also section "B) Specific information on the use of Stromnetz Berlin GmbH websites".
In addition, there is currently no transfer of personal data to third countries (i.e. countries outside the EU/EEA or without an adequacy decision pursuant to Art. 45 GDPR).
In addition, the following transfer of personal data to a third country is planned:
- The IT support for the network control system, in which, among other things, fault reports and the annual consumption values (incl. meter readings / load profile) of customers (connection users, feeders) are processed, will be carried out with the assistance of a service provider in Serbia. Compliance with the data protection level of the GDPR is ensured by the conclusion of the EU standard contractual clauses in accordance with Art. 46 GDPR and other contractually agreed protective measures.
5. Retention period for personal data
We store your personal data for the purposes stated in Section 3. We delete your personal data once the contractual relationship with you has expired, all mutual claims have been fulfilled and there are no other statutory retention periods or legal reasons for the storage of the data. These include statutory retention periods as stipulated in the German Commercial Code (Handelsgesetzbuch - HGB) and the German Tax Code (Abgabenordnung - AO). Your personal data is deleted once the purposes stated in Section 3 and/or the statutory retention periods have expired.
6. Rights of affected parties – your rights
If you have any questions about the processing of your personal data, you can contact our data protection officer directly. They and their team are also available for requests for information, applications and complaints. Please send all inquiries regarding stored and/or processed personal data in accordance with Art. 15 GDPR to:
Stromnetz Berlin GmbH
Data Protection Officer
Eichenstraße 3a
12435 Berlin
email: datenschutz@stromnetz-berlin.de
The data protection officer is also your contact person for exercising your rights to rectification in the event of errors in the storage and processing of your data (Art. 16 GDPR), deletion of your data, for example in the event of discontinuation of purpose or withdrawal of issued consent (Art. 17 and 18 GDPR), restriction of processing, for example due to a dispute regarding the correctness of personal data or for the protection of possible existing claims (Art. 18 GDPR), opposition to processing on the basis of legitimate interest (Art. 21 GDPR), and portability of data provided by you in a machine-readable format (Art. 20 GDPR).
6a. Withdrawal of consent
If consent forms the legal basis for the processing of your data, you have the right to withdraw this consent at any time in the future. Please contact the above-mentioned data protection officer to do this.
6b. Objection pursuant to Art. 21 GDPR
If data processing takes place on the basis of a balance of interests pursuant to Art. 6(1)(f) GDPR, you have the right to object to this processing at any time due to reasons arising from your particular situation. Please contact the above-mentioned data protection officer to do this.
6c. Right to lodge a complaint
In addition, you have the right to lodge a complaint with a responsible data protection supervisory authority (Art. 77 GDPR). The data protection supervisory authority responsible for Stromnetz Berlin GmbH can be reached at:
Berliner Beauftragte für Datenschutz und Informationsfreiheit [Berlin Commissioner for Data Protection and Freedom of Information]
Friedrichstr. 219
10969 Berlin.
7. Provision of personal data
We ask for and process only personal data that we absolutely need to deal with and fulfil the above-mentioned purposes and obligations (e.g. contract execution or to respond to questions). Without these data, no services can be carried out.
8. Data sources
We process personal data that we have received from our business partners (e.g. from your electricity supplier) within the scope of our business relationship. We also process personal data that we are permitted to collect from public sources, such as land registers. We also process personal data which we legitimately receive from our own group companies or third parties, such as electricity suppliers.
9. Automated decision-making
No automated decision-making process, including profiling (i.e. creating an overall picture of someone) is used for the justification and execution of agreements.
B) Specific information for the use of Stromnetz Berlin GmbH websites
Stromnetz Berlin GmbH provides different websites online for targeted communication with its business partners.
Storing IP addresses
Stromnetz Berlin GmbH temporarily stores log data of access to its websites for reasons of data security to ensure that its system is stable and operates securely. Log data include user IP address, browser type, length of stay on the sites, for example. To clarify: Every device requires a unique IP address for transferring data via the Internet. No personal data is analysed in this process. Data records are anonymised or deleted after two weeks at the latest.
Basis for the use of cookies
A cookies is a text information file that can be stored in the browser on the user's computer for each website visited.
On Stromnetz Berlin GmbH websites, all cookies used are assigned to one of the following three categories:
- Cookies required for technical purposes
- Cookies for statistics
- Cookies for convenience
Cookies required for technical purpose are absolutely necessary for the proper and safe functioning of the website. Without these cookies, our websites could not be used as intended. These cookies are activated by default and cannot be deactivated in the consent management. Deactivating them in your browser may lead to the website not functioning properly. Data is processed on the basis of Art. 6(1)(b) and (f) GDPR.
Cookies for statistics are used to perform statistical analyses on the use of our website and for perception of web presence. For this purpose, statistics are generated that give an overview of the visits to the websites. On the basis of the collected statistical data, weak points are analysed and optimisation measures are worked out to improve the functionality, content and attractiveness of the websites. The stored statistical data are anonymised and are therefore not personal data.
Cookies for convenience are used by Stromnetz Berlin to make your visit as convenient as possible. This includes cookies in particular when using forms.
Data from cookies for statistics and convenience is processed on the basis of Art. 6(1)(a) GDPR. Before cookies for statistics or convenience are stored, you will be asked for consent. The websites also function without these cookies. Consent can be withdrawn at any time.
Links to other websites
Our websites sometimes contain links to websites of third parties. If you use these links, you will leave the Stromnetz Berlin GmbH websites and therefore also the scope of this data protection policy. The respective operators, but not Stromnetz Berlin GmbH, are responsible for compliance with the legal provisions on the target pages of the links.
Specific privacy policies for each website are set out below.
B1) Stromnetz Berlin GmbH website
Stromnetz Berlin GmbH's website can be found at www.stromnetz.berlin.
Use of cookies
Stromnetz Berlin GmbH's website uses different categories of cookies. These are:
- Cookies required for technical purposes
- Cookies for statistics
- Cookies for convenience
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| cookieAgree | The cookie acceptance of the cookie consent confirmed by the user is documented in this cookie. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 90 days |
| cookieSelection | The cookie categories of the cookie consent management confirmed by the user are documented in this cookie. | ||
| crisisnotice | This cookie documents the user confirmation to close the pop-up. | Session |
Cookies for statistics
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| _pk_id | This cookie stores a user ID and is used to fill in statistics for Stromnetz Berlin GmbH. The statistics serve as a basis for analyzing visitor behavior and making improvements. The statistics themselves are anonymized. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 13 month |
| _pk_ses | This cookie stores visitor behavior for a short time and is used to fill statistics for the Stromnetz Berlin GmbH. The statistics serve as a basis for analyzing visitor behavior and making improvements. The statistics themselves are anonymized. | 30 minutes | |
| _pk_ testcookie | This cookie enables the website to test whether cookies can be set at all. It does not contain any further data. | For each session |
Cookies for comfort
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| Multiple | We use Youtube to show videos on our website and the video player places cookies on your computer. To read more about how Youtube (Google) uses cookies, please visit their website | Google/Youtube | Various |
Use of the Matomo web analysis service
To allow us to keep improving our web pages for our end customers, we collect general information on how our website is used (page visited, browser used, length of time spent on the page, etc.).
We only collect this information if you have consented to the use of cookies for statistics.
We use the PiwikPro tool from Matomo to analyse usage of our web pages. The data is transferred to our web analysis service in encrypted form using an SSL encryption protocol. The collected data also includes the IP address of your computer. We use the full IP address exclusively for temporary determination of the probable location of use of our website, with the aid of an internal service. The IP address is anonymised on entry to the web analysis service by deleting the last two of the four bytes. This means that the full IP address is not stored in the web analysis service. Other unambiguous identifiers or references to the user, such as the MAC address, are not transferred. More information about the Matomo web analysis service is available at https://piwik.pro/privacy-policy/.
B2) Mein Stromnetz Berlin
"Mein Stromnetz Berlin" can be found at https://mein.stromnetz.berlin/ including from various applications such as i.e. a customer contact form https://mein.stromnetz.berlin/Kundenanfrage or entering meter readings https://mein.stromnetz.berlin/zaehlerstand or request on low voltage grid connections and feeder https://kundenportal.stromnetz.berlin.
Use of cookies
Stromnetz Berlin GmbH's website uses only cookies required for technical purposes.
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| __cfduid | This cookie stores a unique number (ID) for the user's computer. This cookie is used to identify individual computers behind a shared IP address (e.g. in an Internet cafe) and to apply IT security settings for each individual computer to protect the website. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 1 year |
| XSRF-TOKEN | This is an IT security cookie that prevents third-party websites from exerting undesired influence on this website (attack scenario: so-called Cross-Site-Request-Forgery (CSRF)). This cookie does not contain any personal data. | For each session | |
| ZUULSESSIONID | This cookie is used to identify the session and store the login in the IT infrastructure of this website and for load balancing. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | For each session |
| various cookies of Google | These cookies are stored as part of reCAPTCHA. reCAPTCHA is used to protect our website from malicious attacks and misuse and thus also to protect the personal data that is processed in our systems. reCAPTCHA collects personal data from users in order to determine whether the actions on our website really originate from humans (and not from machines). So the IP address and other data that Google needs for the reCAPTCHA service can be sent to Google. | Google Ireland Limited | various |
Use of Google reCAPTCHA
For protection of data transfer from entry forms, such as contact or registration forms, in specific cases we use the Invisible reCAPTCHA service from Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, hereafter referred to as "Google". Data is processed on the basis of Article 6(1)(f) GDPR. Using Google reCAPTCHA enables us to protect our website against mass improper use and spam. The use of Google reCAPTCHA may also involve the sending of personal data to the servers of Google LLC, Mountain View, California, USA.
As part of this service, the page that integrates reCAPTCHA and your IP address are sent to Google. Google additionally acquires further data that is necessary for the provision and performance of this service, such as the behaviour of the website visitor, information about the operating system, browser and length of visit, cookies, display instructions and scripts, the user's entry behaviour, and mouse motions in the vicinity of the reCAPTCHA checkbox.
The IP address transferred in the framework of reCAPTCHA is not combined with other data from Google unless you are logged in to your Google account at the time when you use the reCAPTCHA plug-in. If you wish to prevent this transfer and storage by Google of data about you and your behaviour on our website, you must log out from your Google account before visiting our site or using the reCAPTCHA plug-in.
The deviating data protection provisions of Google apply to all transferred data. For information regarding the purpose and scope of data collection and further processing and use of the data by the service provider, as well as your related rights and setting options for the protection of your privacy, please consult Google's privacy policy at https://policies.google.com/privacy.
B3) Customer triggered meter assemblies [Kunden ausgelöste Zählermontagen] (ZMP)
„Kunden ausgelöste Zählermontagen“ of Stromnetz Berlin GmbH can be found at https://zaehlermontage.stromnetz.berlin/.
Use of cookies
„Kunden ausgelöste Zählermontagen“ uses only cookies required for technical purposes.
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| __cfduid | This cookie stores a unique number (ID) for the user's computer. This cookie is used to identify individual computers behind a shared IP address (e.g. in an Internet cafe) and to apply IT security settings for each individual computer to protect the website. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 1 year |
| XSRF-Token | This is an IT security cookie that prevents third-party websites from exerting undesired influence on this website (attack scenario: so-called Cross-Site-Request-Forgery (CSRF)). This cookie does not contain any personal data. | For each session | |
| ZMPPRDROUTEID | This cookie is used to identify the session and to store the login in the IT infrastructure of the Stromnetz Berlin GmbH as well as for load distribution. Note: "ZMPPRDROUTEID" is only a proper name for the classic JSESSONID cookie. | ||
| JSESSIONID | This cookie is used to identify the session and to save the login in the IT infrastructure of this website and to distribute the load. |
B4) Service provider portal [Dienstleister Portal (DLP)]
"Dienstleisterportal" of Stromnetz Berlin GmbH can be found at https://dienstleister.stromnetz.berlin.
Use of cookies
„Dienstleisterportal“ uses only cookies required for technical purposes.
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| JSESSIONID | This cookie is used to identify the session and to save the login in the IT infrastructure of this website and to distribute the load. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | For each session |
| DLPPRDROUTEID | This cookie creates a unique connection between the user's computer and the website's IT infrastructure. |
B5) Legally triggered meter assemblies [Gesetzlich ausgelöste Zählermontagen (PMR)]
„Gesetzlich ausgelöste Zählermontagen“ of Stromnetz Berlin GmbH can be found at https://mein.stromnetz.berlin/web/zaehlermontage/login.
Use of cookies
„Gesetzlich ausgelöste Zählermontagen“ uses only cookies required for technical purposes.
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| __cfduid | This cookie stores a unique number (ID) for the user's computer. This cookie is used to identify individual computers behind a shared IP address (e.g. in an Internet cafe) and to apply IT security settings for each individual computer to protect the website. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 1 year |
| ZUULSESSIONID | This cookie is used to identify the session and to store the login in the IT infrastructure of the Stromnetz Berlin GmbH as well as for load distribution. | For each session | |
| VATTENPUB | This cookie is used to identify the session and to store the login in the IT infrastructure of the Stromnetz Berlin GmbH as well as for load distribution. Note: "VATTENPUB" is only a proper name for the classic JSESSONID cookie. | For each session | |
| XSRF-Token | This is an IT security cookie that prevents third-party websites from exerting undesired influence on this website (attack scenario: so-called Cross-Site-Request-Forgery (CSRF)). This cookie does not contain any personal data. |
B6) Load profile online [Lastgang Online]
„Lastgang Online“ of Stromnetz Berlin GmbH can be found at https://lastgang-online.stromnetz.berlin/.
Use of cookies
„Lastgang Online“ uses only cookies required for technical purposes.
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| PHPSESSID | The cookie is used to maintain the user's personalized registration when navigating the website. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | For each session |
| TestCookie | This cookie enables the website to test whether cookies can be set at all. It does not contain any further data. |
B7) Detail information on a open position and online application
The detail information on a open position of Stromnetz Berlin GmbH and the possibility for an online application you can be found at the subpages https://karriere.stromnetz.berlin.
Use of cookies
Stromnetz Berlin GmbH's website uses different categories of cookies. These are:
- Cookies required for technical purposes
- Cookies for statistics
The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| stromnetzberlin-HR4YOU-ESEARCHER | This cookie stores a unique number (ID) of the particular browser session and collate activities to a singular session. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | For each session |
| _messages | This cookie serve the presentation of hints, success and error messages. | Less than a minute | |
| notify_title_text | This cookie serve the presentation of hints, success and error messages. | For each session | |
| notify-duration | This cookie serve the presentation of hints, success and error messages. |
Cookies for statistics
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| _pk_id | This cookie stores a user ID and is used to fill in statistics for Stromnetz Berlin GmbH. The statistics serve as a basis for analyzing visitor behavior and making improvements. The statistics themselves are anonymized. | Stromnetz Berlin GmbH as well as selected IT service providers commissioned by it, that means no transfer to third parties | 13 month |
| _pk_ses | This cookie stores visitor behavior for a short time and is used to fill statistics for the Stromnetz Berlin GmbH. The statistics serve as a basis for analyzing visitor behavior and making improvements. The statistics themselves are anonymized. | 30 minutes | |
| _pk_ testcookie | This cookie enables the website to test whether cookies can be set at all. It does not contain any further data. | For each session |
Use of the Matomo web analysis service
To allow us to keep improving our web pages for our end customers, we collect general information on how our website is used (page visited, browser used, length of time spent on the page, etc.).
We only collect this information if you have consented to the use of cookies for statistics.
We use the PiwikPro tool from Matomo to analyse usage of our web pages. The data is transferred to our web analysis service in encrypted form using an SSL encryption protocol. The collected data also includes the IP address of your computer. We use the full IP address exclusively for temporary determination of the probable location of use of our website, with the aid of an internal service. The IP address is anonymised on entry to the web analysis service by deleting the last two of the four bytes. This means that the full IP address is not stored in the web analysis service. Other unambiguous identifiers or references to the user, such as the MAC address, are not transferred. More information about the Matomo web analysis service is available at https://piwik.pro/privacy-policy/.
C) Specific information for the use of Stromnetz Berlin GmbH apps
Stromnetz Berlin GmbH provides different apps for mobile devices for targeted communication with its business partners.
Basis for the use of cookies
A cookies is a text information file that can be stored in the browser on the user's mobile device for each website visited.
On Stromnetz Berlin GmbH apps uses only cookies cookies that are necessary for technical purposes.
Cookies required for technical purpose are absolutely necessary for the proper and safe functioning of the website. Without these cookies, our websites could not be used as intended. These cookies are activated by default and cannot be deactivated in the consent management. Deactivating them in your browser may lead to the website not functioning properly. Data is processed on the basis of Art. 6(1)(b) and (f) GDPR.
Specific privacy policies for each app are set out below.
C1) Stromnetz Berlin Lichtstörung
The app "Lichtstörung" is available for the operating systems Android (Google Play Store) and iOS (Apple App Store).
Use of cookies
The app „Stromnetz Berlin Lichtstörung“ only uses cookies that are necessary for technical purposes. The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| SameSite | This is an IT security cookie that prevents external websites from exerting unwanted influence on this website (attack scenario: so-called Cross-Site Request Forgery (CSRF)). All users receive the same/identical cookies, so the cookie does not contain any personal data. | Stromnetz Berlin GmbH and its selected IT service providers commissioned by it, i.e. no disclosure to third parties | For each session |
| Secure | This is an IT security cookie that prevents external websites from exerting unwanted influence on this website (attack scenario: so-called XSS attacks). All users receive the same/identical cookies, so the cookie does not contain any personal data. | ||
| i18next | This cookie is used so that the app can be used internationally. All users receive the same/identical cookies, so the cookie does not contain any personal data. |
C2) Stromnetz Berlin StörMeldung
The app "StörMeldung" is available for the operating systems Android (Google Play Store) and iOS (Apple App Store).
Use of cookies
The app „StörMeldung“ only uses cookies that are necessary for technical purposes. The cookies are described in detail below:
Cookies required for technical purposes
| Name | Description | Recipient | Storage period |
|---|---|---|---|
| SameSite | This is an IT security cookie that prevents external websites from exerting unwanted influence on this website (attack scenario: so-called Cross-Site Request Forgery (CSRF)). All users receive the same/identical cookies, so the cookie does not contain any personal data. | Stromnetz Berlin GmbH and its selected IT service providers commissioned by it, i.e. no disclosure to third parties | For each session |
| Secure | This is an IT security cookie that prevents external websites from exerting unwanted influence on this website (attack scenario: so-called XSS attacks). All users receive the same/identical cookies, so the cookie does not contain any personal data. | ||
| i18next | This cookie is used so that the app can be used internationally. All users receive the same/identical cookies, so the cookie does not contain any personal data. |
D) Specific information on the social media presence of Stromnetz Berlin GmbH
Stromnetz Berlin GmbH is active in various social networks. These social media channels complement Stromnetz Berlin GmbH's own website.
Principles
The social media can be called up directly on the website of the provider of this social media or with the help of external links from the website of Stromnetz Berlin GmbH.
As soon as you call up the respective social media profile of Stromnetz Berlin GmbH on the respective platform, the terms and conditions and data processing guidelines of the respective operator apply there. The Stromnetz Berlin GmbH has no influence on the data processing by the third-party providers of the social networks. In particular, processing outside the EU (so-called "third country", in particular the USA) can be assumed. Stromnetz Berlin GmbH is not responsible for the data processing of these companies.
Information on the safe use of social media is provided e.g. B. the Federal Office for Information Security (BSI) BSI - Security in Social Media (bund.de)
With the exception of Instagram, it is not possible for you to address messages in the respective social media network directly to Stromnetz Berlin GmbH. Please use the other possible channels to get in touch with us if necessary.
Stromnetz Berlin GmbH uses software for the management of the social media mentioned here. This software also temporarily processes copies of your data that you have published in connection with Stromnetz Berlin.
The Stromnetz Berlin GmbH does not use any plugins or other interfaces on its websites that the respective platforms offer for embedding their offers on websites.
All functions in the social media network Instagram are offered by Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. If you are logged into Instagram with your own profile and call up the social media channel of Stromnetz Berlin GmbH, Meta can assign your visit to your logged-in profile.
Messages that you submit under Stromnetz Berlin GmbH posts on Instagram or that you address to Stromnetz Berlin GmbH will be stored according to Meta's specifications or until you delete them yourself. This also applies to direct messages (i.e. messages that are not publicly visible but are addressed directly to Stromnetz Berlin GmbH).
Further information on this can be found in Instagram's data protection declaration:
https://help.instagram.com/519522125107875.
All functions in the LinkedIn social media network are offered by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. If you are logged into LinkedIn with your own profile and call up the social media channel of Stromnetz Berlin GmbH, LinkedIn can assign your visit to your logged-in profile.
Further information on this can be found in LinkedIn's data protection declaration:
https://de.linkedin.com/legal/privacy-policy.
All functions in the Twitter social media network are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland is responsible for the data processing of persons living outside the United States. If you are logged into Twitter with your own profile and call up the social media channel of Stromnetz Berlin GmbH, Twitter can assign your visit to your logged-in profile.
Information on this can be found in Twitter's privacy policy:
https://twitter.com/privacy.
YouTube
All functions in the social media network YouTube are offered by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. If you are logged into YouTube with your own profile and call up the social media channel of Stromnetz Berlin GmbH, Google can assign your visit to your logged-in profile.
Information on this can be found in Google's data protection declaration:
https://policies.google.com/privacy?hl=de&gl=de.
All functions in the social media network Xing are offered by Xing, New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany. If you are logged into Xing with your own profile and call up the social media channel of Stromnetz Berlin GmbH, Xing can assign your visit to your logged-in profile.
Information on this can be found in Xing's data protection declaration:
https://privacy.xing.com/de/datenschutzerklaerung.