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Meter instructions

In the following we have compiled user instructions for electronic household meters, modern metering devices, smart meter gateways and information leaflets on special meters.

Frequently asked questions on operating a modern metering device

Instructions smart meter gateways

Producer PPC (paragraph "Für Privatpersonen")

CONNEXA 3.0, producer Theben (via sales partner co. Lackmann)

CASA 1.0, producer EMH

Information sheets on special meters

We offer you the following brief information for special, operable, electronic meters:

Three-phase current meter

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ManufacturerType/instructionsUse area
Dr. NeuhausSMARTY ix-130Energy withdrawal
EMHED300L-W2EV-0N-EL0-D2-000002-F50/K2Energy withdrawal
EMHeHZ-IW8E2A5L0EK2PEnergy withdrawal
EMHeHZ-IW8E2AWL0EK2PEnergy withdrawal
EMHeHZ-IW8E2A5L0EQ2PEnergy withdrawal and supply
ISKRAMT174Energy withdrawal
ISKRAMT175-D2A51-V22-K0tEnergy withdrawal
ISKRAMT681-D4A51-K0pEnergy withdrawal
ISKRAMT681-D4A53-K0pEnergy supply
ISKRAMT681-D4A52-K0pEnergy withdrawal and supply
ZPAZE 312.D0.A1T021-080Energy withdrawal

Three-phase current measurement converter meter

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ManufacturerType/instructionsUse area
EMHeHZ-IW3E1A5L0EKEnergy withdrawal
EMHeHZ-IW3E1A5L0EL2PEnergy supply
EMHeHZ-IW3E1A5L0EQ2PEnergy withdrawal and supply

Electrical performance meter

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ManufacturerType/instructionsUse area
EMHDMTZ-XC-468Energy withdrawal
EMHDMTZ-XC-468sEnergy withdrawal
EMHDMTZ-XC-469Energy withdrawal
EMHDMTZ-XC-469sEnergy withdrawal

4-quadrant load profile meter

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ManufacturerType/instructionsUse area
EMHLZQJ-XC-530sEnergy withdrawal and supply
EMHLZQJ-XC-531dEnergy withdrawal and supply
EMHLZQJ-XC-531sEnergy withdrawal and supply
EMHLZQJ-XC-532dEnergy withdrawal and supply
EMHLZQJ-XC-532sEnergy withdrawal and supply
ITRONDC4Energy withdrawal and supply
ITRONDC4Energy withdrawal and supply
Landis+GyrZMD310Energy withdrawal and supply

Alternating current meter

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ManufacturerType/instructionsUse area
APATORNORAX1Energy withdrawal
DZGWS7212Energy withdrawal

All downloads in German language only.

Using your electricity meter

We have compiled the most frequently asked questions on using a modern measuring device (electronic meter) and the corresponding answers.

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Do I have to enter the PIN every time I want to see the consumption figures?

No. Once you have entered the PIN, you can decide for yourself whether you want to reactivate PIN entry or not. To activate PIN entry, please follow the respective operating instructions.

Where will I find the meter number?

The 14-digit meter number can be found on the front of the meter above or below the display. The meter number is made up of numbers and letters.

What meter reading is important when taking the reading?

Only the meter readings in the first display line are relevant for the reading.

Do I have to enter the PIN every time I want to read the meter?

No, you do not need to enter the PIN to read the meter. You will always see the reading that is relevant for billing in the first line of the display.

How do I get the PIN for my meter?

Please contact customer support to receive your PIN. Alternatively, you can also request the PIN via our contact form. We will send you the PIN immediately by letter.

What happens if I enter an incorrect PIN?

You can re-enter the PIN as often as you like.

Will the counter be blocked after repeated incorrect PIN entries?

No, the meter will not be blocked. You can enter the PIN as often as you like.

Can I change the PIN?

No. The PIN is issued once, and you cannot change it.

Can the room lighting activate the display of the second display line?

No, the room lighting is not sufficient for this. The light-sensitive sensor is set so that the second display line is only activated by a strong light source, such as direct illumination with a standard torch.

My meter is not showing the current power in the second line. What do I need to do to be able to see the power?

The current power, marked with a "P", is only displayed permanently if the PIN is or has been deactivated. If you have activated the PIN, your saved consumption data will be displayed in the second line after flashing a light on the optical button. You will find further information on this in the operating instructions, starting on page 12.

With a special meter type by the manufacturer Iskra (eHZ-MS2020, type MT691-D4A52-K0y-H01), the current power is not permanently shown in the second line of the display if the PIN is deactivated. Please flash a light briefly on the optical button of this meter, and the current power will then be displayed in the second line of the display for 120 seconds.

How do I use the optical information interface?

After entering the PIN, you can activate or deactivate the optical information interface under "InF" in the display sequence. The information interface is activated when "InF on" is displayed and deactivated when "InF OFF" is displayed.

If the information interface has been activated, data can be read and further utilised via an optical scanner and a computer with the appropriate software. As an optical scanner also covers the optical button, it is not possible to input via the optical button.

Activating the optical information interface has no effect on the data shown in the display.

What data is shown on the meter display when the optical information interface is activated?

Activating the optical information interface has no effect on the data shown in the display.

What data can be used via the activated optical information interface?

The optical information interface provides the current meter reading and your historical consumption data with decimal places and the power currently being used. Depending on the particular meter being used, the current voltage and current can also be output.

How can I see if my PIN has been entered/activated?

If you have activated or entered the PIN, nothing will appear in the second line of the display. If you flash on the optical button again, a display text will appear, and you can then jump through the display sequence for the second display line by pressing it again. Please refer to the operating instructions starting on page 12 for the display sequence when the PIN is activated.

At step 12, “PIn on" is displayed, and you can deactivate the PIN again.

Unless you deactivate the PIN yourself, the setting will remain permanently active, and you can view your historical data at any time.

If the PIN is deactivated, you can enter the PIN in the second step after flashing on the optical button and the display test.

Can I have my historical data appear on the meter display if it is being operated as a smart meter system?

No. If you have a smart meter system, only the menu items "InF" and “PIn" are displayed on the basic meter.

You will receive the consumption data from your electricity supplier.