Information for our
customers and assistance

Have you been disconnected?

Information on unblocking

Your meter or switching device is faulty?

Report the defect.

When and for what reasons will we contact you?

Information about the processes for which we or our service providers write to you or visit you personally. Information on incidents in which third parties contact our customers without authorization.

In the event of a power failure

Information about the processes for which we or our service providers write to you or visit you personally. Information on incidents in which third parties contact our customers without authorization.

Dissatisfied?

Please outline your complaint and we will work together to find a solution.

Have you suffered damage?

Information on the processing of compensation requests.