Information for our customers and assistance
From this page you can access all important topics relating to meters, meter reading and registration for electricity supply.
In-person support at our offices
We are available at the following locations to answer your questions in person:
| Location | open | closed |
|---|---|---|
| Eichenstr. 3a, 12345 Berlin-Treptow |
Mon-Fri, 8 am - 5 pm | Sat, Sun, all public holidays |
|
Wilhelm-von-Siemens-Str. 2-10, |
Mon-Fri, 7 am - 3 pm | Sat, Sun, all public holidays |
| Prinzregentenstr. 26-30, 10715 Berlin-Wilmersdorf |
Mon-Fri, 7 am - 3 pm | Sat, Sun, all public holidays |
We should be happy to discuss the following with you:
- Meter reading
You can find initial information on this on our 'Meter reading' page - Meter blockage and connection usage interruption by the supplier / Reconnection
You can find initial information on this on our ‘Meter blockage and connection usage interruption’ page - Billing for metering point operations
(Costs for modern metering equipment, smart metering systems) - Meter checks / review of inspection findings
You can find initial information on this on our ‘Meter checks’ page - Feed-in tariff or billing
If you have any questions regarding your supply contract or your electricity supply, please contact your electricity supplier.
Use of the market location identification number (MaLo-ID)
We have compiled information about the MaLo-ID, its use and who is responsible for providing it on our page Moving in, moving out and changing supplier.
Do you need the PIN of your modern measuring device?
Please contact our customer service:
T 030 49202 0294 (Mo-Fr, 8am-6pm)