Meter Customer Service
Meters - installation, disassembly and replacement
We are responsible for measurement equipment and meters for measuring electrical energy in Berlin.
The on-site activities are only carried out by a registered electrician. Additional work may have to be carried out on your electrical system. Please choose the electrician yourself.
If you require a meter for your apartment, your house or just for a general withdrawal point, please choose an electro-installer yourself.
The electro-installer that you select will carry out the necessary preparation work, such as installing the meter mounting board, and will install the meter that we provide.
We will provide the meter and the electro-installer will assemble it on the mounting board free of charge (including arrival and departure, registration and deregistration of the meter, tool costs and the like). You will need to bear the cost of any additional electro-installation work carried out by the installer.
If the meter in your apartment, your house or a general withdrawal point needs to be removed, please choose an electro-installer to carry this out yourself.
The electro-installer that you choose will remove the meter and deliver it back to us. Any work required to shut down the withdrawal point will also be carried out by the electro-installer.
Meter removal and its return by the electro-installer (including arrival and departure, registration and deregistration of the meter, tool costs and the like) will not cost you anything. You will need to bear the cost of any additional electro-installation work carried out by the installer to shut down the withdrawal point.
To replace an alternating current meter with a three-phase meter or to replace a traditional electro-mechanical (Ferraris) meter with a modern electronic meter, please choose an electro-installer yourself.
It is free to replace your meter (including arrival and departure, registration and deregistration of the meter, tool costs and the like). You will need to bear the cost of any additional electro-installation work carried out by the installer.
We will occasionally replace the meter provided ourselves, either because
For replacing meters we may also use service providers on occasion.
We will notify you in writing of the scheduled meter exchange in advance. In this letter we will give an appointment for exchanging the meter and will name the intended service provider. If this appointment does not suit you, you can make an alternative appointment in consultation with us or our service provider.
If the meter is freely accessible, e.g. in a stairwell or a meter room/cellar, you do not need to be present for the exchange. The exchange will necessitate a break in the power supply of approx. 15 minutes. In order to prevent any damage to sensitive electronic devices, we recommend that you disconnect any such devices from the energy grid for the duration of the disruption.
After the exchange, our employee will provide you with an information sheet with the meter number for the old and new meters. The information sheet will also contain a note of the disassembly status of the old meter and the installation status of the new meter.
An electrician will be happy to assist you with any questions you may have regarding your connection..
Please use our electrician search function to select a specialist electrical company registered with Stromnetz Berlin.