Reading your electricity meter

We take a reading from every electricity meter in Berlin at least once a year, if the connection user has not commissioned a reading by an alternative measurement service.

In most cases, we try to take meter readings in person and on site. If this is not possible or not provided for, e.g. a meter on an allotment, we will send the customer a request for them to read their own meter.

Meter reading on site

From 02.11.2020 no personally meter readings inside flats will done.

For upcoming meter reading we send a letter for self-reading with information for reporting of the meter reading.

This procedure should protect you and our reader from a possible infection.

If the meter reader can get access to the meter, i.e. if it is installed in a central space or a stairwell, he will take the reading without contacting you.

Independent meter reading

On the agreed meter reading date, you can notify us of your meter status yourself:

  1. Online, via our website Online meter reading 
    Please have your postcode of the meter location, the meter number, the meter reading and the date of the reading to hand.
  2. Over the phone
    Please have the information given in the letter ready.
  3. With a self-reading letter
    We will automatically send you a request for self-reading if we were unable to read your meter on site. Please notice your meter reading and the reading date on the card respectively letter and send back the document.

Questions and answers

Short overview of meter numbers