Reading your electricity meter
We take a reading from every electricity meter in Berlin at least once a year, if the connection user has not commissioned a reading by an alternative measurement service.
In most cases, we try to take meter readings in person and on site. If this is not possible or not provided for, e.g. a meter on an allotment, we will send the customer a request for them to read their own meter.
Independent meter reading
On the agreed meter reading date, you can notify us of your meter status yourself:
- Over the phone, using the meter reading notification number
When doing this, please have the meter number, the meter reading, your postcode and the date of the reading to hand. - Online, via our website Online meter reading
When doing this, please have your postcode, the meter number, the meter reading and the date of the reading to hand. - With a self-reading card
We will automatically send you this if we were unable to read your meter when we visited in person. On the self-reading card, you only need to enter the meter reading and the date of the reading. You can then post the card back to us free of charge.
We provide you with the grey counterfoil so that you can note and retain a record of your meter reading.
Please inform us of your meter reading within a week of receiving the communication.
Meter reading by Stromnetz Berlin
We own the electricity distribution grid and the electricity meters. Under the Energy Industry Act, we are responsible for providing meters and for reading them, regardless of which energy supplier you are with. The use of our grid and the meter forms part of your energy supplier contract.
There is also a contractual relationship between us and your energy supplier which regulates, among other things, the use of our distribution grid to supply their customers with electricity at clearly defined withdrawal points. A meter reading is necessary for the customers involved in order to calculate grid usage. We are permitted to determine the time of the reading in order to guarantee that grid operation is as economically viable as possible. On this basis, we are responsible for providing meter readings to the energy supplier for each withdrawal point.
We may commission service providers to take readings on site.
Notification of the reading
We will inform you of the upcoming meter reading by putting a leaflet on your door or in your postbox.
This notification will take place at least one week before the meter reading appointment
Meter reading on site
Our meter reader will visit you at the scheduled time. If the meter is in your apartment or house and the meter reader cannot get direct access to the meter, he will contact you.
From now on in the tense situation due to the spread of the Sars-CoV-2, there will be no personal meter readings inside flats. Please report your meter reading online.
If the meter reader can get access to the meter, i.e. if it is installed in a central space or a stairwell, he will take the reading without contacting you.
You do not need to be present at the reading.
Notifying the energy supplier of the meter reading
If you notified your energy supplier of your meter status after we notified you of the reading appointment, we may send you our self-reading card anyway. This situation would occur if your energy supplier has not informed us of your meter reading or has only provided the information after the self-reading card has already been sent.
Your energy supplier is not obliged to forward your meter reading to us. Some energy suppliers do send us the results of the reading, which we will then keep on our records.
There is also no obligation for us to ask the energy supplier for the results of meter readings. This can give the impression that the energy supplier and the grid operator are not coordinated.
Please note that the supplier is also able to read your meter under the energy supplier agreement.
No meter reading is provided
If we do not receive a meter reading from you, your consumption and meter status to be charged for grid usage will be calculated based on your consumption in the previous year, in line with legal provisions.
Use of the meter reading
The meter reading taken by us or provided by you will be used to calculate the use of our energy distribution grid with your energy supplier. When calculating grid usage we notify your energy supplier of the meter reading that we have documented.
This makes the meter reading available to your energy supplier and they will usually use the reading when invoicing for energy supply, i.e. for settling your contract.
Short overview of meter numbers
