Security of supply around the clock
We promise that if there is a disruption in the power supply, we will resolve this within three hours.
If we do not keep this promise, you can claim EUR 20 from us.
Our promises allow us to make our day-to-day performance as a grid operator visible and tangible to you. We think it's important to show that our priority is to meet your expectation of a secure electricity supply and to promote environmentally sustainable energy production for the good of our climate. And we make sure that you can take us at our word.
As one of Germany's leading grid operators, we give you concrete promises that bear up to scrutiny to go beyond our statutory requirements. And if we do fail to keep a promise, you can claim a goodwill payment from us.