Skip to main contentSkip to navigationSkip to search

Our service

Customer requests 030 49202 0294

Monday - Friday, 8am - 5pm


Have you noticed a light that is not working? You can use our Lichtstörung app to let us know at any time.

The Lichtstörung app gives you a way of reporting faults or damage to public street lighting systems in Berlin. Once your message is received, we will try to fix it as soon as possible.

App features:

  • Fault reporting for public street lighting systems
  • Identifying locations using addresses and maps
  • Supports GPS location searches
  • Option to attach a photo of the problem

App stores

Find information about current failure on our disturbance card and notes in case of interuptions and for a self check in case of fault.

App is available in German language only.

Lighting fault management

StörMeldung app is the mobile version of our web Portal.


Customer contacts

Go to contact form