We promise a secure supply around the clock

We operate a safe, reliable and high-performing electricity distribution grid.

All domestic customers, within the meaning of the Energy Economy Law (EnWG), connected to the Stromnetz Berlin electricity distribution grid are eligible.

The promise's validity period

The promise applies to all new operations and runs from 26 September 2011 until 31 December 2021.


* The customer promise does not apply in the following instances:

  • Scheduled interruptions to connection usage that allow essential work to be carried out.
  • So far as and as long as the grid operator is prevented from enabling connection usage by force majeure or by other circumstances that the grid operator cannot be expected to resolve for economic reasons within the meaning of Section 18 Paragraph 1 Clause 2 of the EnWG.
  • For operations for retaining system security (to avoid an imminent grid collapse) within the meaning of Sections 13 and 14 of the EnWG or in the case of a supply shortfall caused by influence from the upstream transmission grid.
  • If the power recipient or connection user has caused or is responsible for the connection usage interruption.
  • The connection usage interruption has lasted less than three hours.
  • If the enquirer is not a domestic customer within the meaning of the EnWG.