We promise a secure supply around the clock

We operate a safe, reliable and high-performing electricity distribution grid.

All domestic customers, within the meaning of the Energy Economy Law (EnWG), connected to the Stromnetz Berlin electricity distribution grid are eligible.

The promise's validity period

The promise applies to all new operations and runs from 26 September 2011 until 31 December 2022.

* The customer promise does not apply, if the maintenance of the power supply is not possible or unreasonable for operational, legal or technical reasons. This is the case, among other things, with interruptions in supply

  • to carry out operationally necessary work,
  • as a result of force majeure, official or court orders,
  • to eliminate a hazard or disruption to the safety or reliability of the electricity supply system,
  • which the connection owner or connection user is responsible for.